Arab Bank UAE Customer Care: Numbers, Hours & How to Escalate

When you can't get a hold of Arab Bank in the UAE because of a card problem, a transfer that has been stuck or a complaint that hasn't been addressed, you'll know exactly where to go, from what the bank has published.

Disclaimer: This page is not affiliated with nor endorsed by Arab Bank and is purely informational. Phone numbers, hours, and processes may change, so please always check for current information on Arab Bank's official website before relying on any of the information that follows below. 

Arab Bank UAE Customer Care Number

The main line is 04 445 0000 if you're calling from inside the UAE or +971 4 445 0000 from abroad. The Arab Bank Customer Care Center states this number is available for information and support on its UAE services. The bank describes this line as staffed around the clock, positioning it as a 24/7 customer care service. 

There's no separate published "toll-free" number for UAE customer care distinct from the main line above—if you've seen a different toll-free number advertised elsewhere, verify it directly with the bank before using it, since third-party listing sites aren't always current.

WhatsApp and Digital Support

Arab Bank UAE also runs an Al-Arabi WhatsApp channel for instant support without waiting on hold or navigating a phone menu. If you prefer messaging over calling, this is generally the faster route for simple queries like balance checks or general questions. As with any number sourced from a third party rather than Arab Bank's own site directly, confirm it's current before sending sensitive account details.

For day-to-day banking, Arab Bank offers two main digital channels:

• Arabi Online — web-based internet banking for managing accounts, transfers, and services
• Arabi Mobile — the bank's mobile app, covering similar functionality plus features like the e-Tawfeer savings program

Branch Hours

Arab Bank's published branch working hours in the UAE are Monday to Thursday, 8:00 am–3:00 pm, and Fridays 7:30 am–12:30 pm, with Saturday hours also listed separately on the bank's site. If you need to visit in person, it's worth checking the current hours page before you go, since these can shift around holidays. Arab Bank

How to File a Complaint

Arab Bank UAE gives customers several ways to raise a formal complaint:

• Email: [email protected]
• Phone: the same Customer Care Center number, 04 445 0000, available 24/7
• In person: suggestion/complaint boxes at branches, or a personal visit
• Post: Customer Complaints Unit, P.O. Box 11364
• Fax: +971 4 321 4775

The bank states its complaints management unit will contact you within five working days of receiving a complaint.

What to Do If Your Complaint Isn't Resolved

This is the part most people don't know about. If Arab Bank's response doesn't resolve your issue, you can escalate to Sanadak—the UAE's banking Ombudsman Unit—through its website. Sanadak was set up specifically to give bank customers an independent path when they've exhausted a bank's internal complaints process without a satisfactory outcome. Keep records of your original complaint (date, reference number if given, and the bank's response) since Sanadak will typically want to see that you went through the bank's process first.

Arab Bank is licensed and regulated by the Central Bank of the United Arab Emirates, which also maintains its own consumer protection framework for banking complaints if a Sanadak referral doesn't apply to your situation. Arab Bank

FAQ

What is Arab Bank's UAE customer care number?

04 445 0000 inside the UAE, or +971 4 445 0000 if calling from outside the country.

Is Arab Bank UAE customer service available 24/7?

Arab Bank describes its Customer Care Center as operating around the clock, though hours for specific services (like in-branch requests) may differ—confirm with an agent for anything time-sensitive.

How long does Arab Bank take to respond to a complaint?

The bank states its complaints unit aims to make contact within five working days of receiving your complaint.

What if Arab Bank doesn't resolve my complaint?

You can escalate to Sanadak, the UAE's independent banking ombudsman unit, once you've been through Arab Bank's internal complaints process.

Can I message Arab Bank UAE instead of calling?

Yes, the bank offers a WhatsApp channel for support, alongside its Arabi Online and Arabi Mobile digital banking platforms