Refund & Cancellation Policy

Mod Solutions FZE LLC

Effective date: September 7, 2026

This Refund and Cancellation Policy explains how billing, cancellation and refunds work for the ModSolutions AI chatbot (Delwin) monthly subscription. It applies to subscriptions bought through modsolutions.io and billed by Mod Solutions FZE LLC ("ModSolutions", "we", "us"). Please read it together with our Terms and Conditions and our Privacy Policy. By subscribing, you agree to this policy.

Your plan and billing

• Subscriptions are monthly and paid in advance.
• Your card is charged when you subscribe, and then automatically on the same date each month until you cancel.
• Prices are shown in UAE Dirhams (AED). Any applicable VAT (currently 5% in the UAE) is shown at checkout.
• There is no setup fee on our current plans, and the first consultation is free.

No minimum term

There is no minimum term and no long-term lock-in. You can cancel at any time, and you are only ever billed for the month you are currently in.

Cancelling your subscription

• You can cancel at any time. To cancel, email us at [email protected], message or call us on +971 56 241 6758, or use the cancellation option in your account if one is available to you.
• Cancellation takes effect at the end of your current billing month. You keep full access to the service until then.
• After that, your subscription does not renew and you are not charged again.
• To avoid the next charge, please cancel before your renewal date.

Refunds

Monthly subscription fees are not refundable, including for the part of a month that is left after you cancel. Because you keep full access until the end of the month you have already paid for, we do not give partial or pro-rata refunds.

Since there is no minimum term, cancelling simply stops the next payment. You are not billed for any month after the one you are in.

Billing errors and duplicate charges

If you are charged in error, for example a duplicate charge or a charge taken after a confirmed cancellation, contact us and we will check it and refund a genuine error promptly.

Failed or late payments

If a scheduled payment fails, we may retry it and may pause your service until payment succeeds. Continued non-payment may end the subscription.

Price changes

We may change plan prices. If we do, we will tell you in advance, and any change applies from your next billing month, never the current one. You can cancel before it takes effect if you do not want to continue at the new price.

Chargebacks

If you think a charge is wrong, please contact us first so we can sort it out quickly. Raising a chargeback with your bank before contacting us can delay a refund you may be due.

Your data after cancellation

When your subscription ends, we stop the service at the end of your paid month. We handle any personal data as described in our Privacy Policy.

Changes to this policy

We may update this policy. The effective date above will change, and any material update will be posted on this page.

Quick summary

• Monthly, pay as you go, with no minimum term.
• Cancel anytime; your access runs to the end of the paid month and you are not charged again.
• The current month is not refunded (no pro-rata), because you keep access until the month ends.
• Genuine billing errors are refunded. Please contact us first for any billing question.

Contact Us

If you have a question about billing, want to cancel, or think a charge is wrong, contact us: